MrLuck Terms and Conditions

Welcome to Mr Luck Casino, the regulated online gambling platform available at mrluck.com. These Terms and Conditions govern your use of our website, our mobile app and every service offered under the MrLuck brand. By registering an account, completing the Mr Luck login process, or placing a wager with us, you confirm that you have read, understood and agreed to the terms set out below. We recommend that you review this document carefully before you start playing.

Who We Are

Mr Luck is owned and operated by Jupiter Gaming Limited, registered at 9 Bond Street, Jersey JE2 3NP. We hold a licence issued by the UK Gambling Commission under number 67098 and by the Jersey Gambling Commission under reference RGO-2600-30. Our software platform is separately licensed under UK Gambling Commission number 44073. We at MrLuck have operated since 2020, offering a fully regulated online casino experience exclusively to players located in the United Kingdom.

Eligibility

We only accept wagers from players who are physically located in the United Kingdom and who are at least 18 years of age. Accounts at Mr Luck Casino are open to UK residents only, and we reserve the right to verify your identity, age and location at any point during your relationship with us. If we determine that you do not satisfy our eligibility criteria, we may suspend or close your account and void any related bonuses or winnings.

Account Registration and MrLuck Login

To use our services, you must register a personal account and provide accurate, current and complete information. You are responsible for keeping your Mr Luck casino login details confidential and secure at all times.

• You may hold only one account with MrLuck at any given time
• We may request identity documents before processing your first withdrawal
• You must notify our support team immediately if you suspect unauthorised access to your Mr Luck login

Our MrLuck casino login system uses industry-standard security measures, and our mobile app and Android application provide the same secure, verified access as our desktop platform.

Deposits and Withdrawals

We accept deposits made via Visa, Mastercard and Apple Pay, in GBP only. The minimum deposit is £10, and the maximum is £2,000 per transaction. Withdrawals are processed via Visa and Mastercard, with a minimum withdrawal of £10; smaller amounts may be arranged through live chat, and no minimum applies when you are closing your account entirely.

Once submitted, a withdrawal request cannot be cancelled. Identity checks and payment verification may affect the Mr Luck withdrawal time, and our standard MrLuck casino withdrawal time varies by provider, from a few seconds to several business days, particularly for a first cashout. Progressive jackpot wins above £10,000 may be paid by bank transfer instead of card.

Bonuses and Promotions

Welcome Offer

New, depositing players aged 18 or over, located in the United Kingdom, may qualify for our Mr Luck welcome bonus. You must sign up, opt in, and deposit £20 or more, then wager £20 on Big Bass Splash to receive 20 extra spins on the same game, each valued at £0.10, with no wagering requirements attached to any winnings generated from those spins. Eligibility for this MrLuck sign up bonus is displayed in the My Rewards section after your first deposit, and the spins must be claimed within 7 days of completing the qualifying wagering.

This offer applies only to your first eligible deposit and is limited to one per household. Bonus funds are excluded from qualifying wagering. You must wager your deposit before requesting a withdrawal — withdrawing the deposit first will forfeit the extra spins and any related winnings, and such a withdrawal must be arranged through our support team. This Mr Luck bonus code offer cannot be combined with any other bonus or promotion.

Drops & Wins and Ongoing Promotions

We also run Drops & Wins by Pragmatic Play, allowing you to opt in on an eligible slot and spin at £0.50 or more for a chance at random cash prizes, free spins and promotional rewards. Daily prize pools reach up to £20,000, and weekly leaderboard prizes total £350,000 across three categories — Highest Single Win, Total Wagered, and Consecutive Non-Winning Spins. Eligible titles include Big Bass Bonanza, Big Bass Football Bonanza, The Dog House, Heartbreakers and Gates of Olympus. Our My Rewards section continues to display ongoing promotions and loyalty rewards available to registered MrLuck players.

Games Offered

MrLuck features thousands of slots from leading providers including Pragmatic Play, Play'n GO, Blueprint Gaming, Games Global, Slingo, Gaming Corps and others. Our Mr Luck casino games library includes Megaways, Drops & Wins, Jackpot King, Slingo, instant win and arcade titles, alongside roulette, blackjack, baccarat and live dealer tables covering live poker, sic bo and game shows. We update our selection of the best slots at MrLuck on a regular basis to keep our catalogue fresh and competitive.

Mobile and App Access

Our platform is available on desktop, mobile browser, and through our dedicated Android application. You can download the Mr Luck app directly from our website to enjoy the full MrLuck casino app experience, including fast access to your account, deposits, games and live chat support, wherever you happen to be.

Customer Support

Our support team is available 24/7 through live chat and by email at [email protected]. We currently provide support in English only, in line with our UK-focused service. If you encounter any issue with your account, a transaction, or the Mr Luck login process, please contact us and we will assist you as quickly as possible.

Licensing and Regulation

We operate under a licence from the UK Gambling Commission (number 67098) and the Jersey Gambling Commission (reference RGO-2600-30). Our software platform holds a separate UK Gambling Commission licence (number 44073). If you are researching whether is MrLuck legit or is Mr Luck Casino legit, you can independently verify both licences with the respective regulators at any time.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits, self-exclusion options and reality checks. If you feel that your gambling is becoming a problem, we encourage you to contact our support team or an independent organisation such as GamCare or BeGambleAware for further guidance and support.

Limitation of Liability

We are not liable for any indirect, incidental or consequential losses arising from your use of our website or app, except where such liability cannot be excluded under applicable law. We do not guarantee uninterrupted access to our services and may suspend operations temporarily for maintenance or technical reasons.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory or operational changes. We will publish the revised terms on our website, and your continued use of Mr Luck after such changes constitutes your acceptance of the updated terms.

Feedback and Reviews

We value transparency and welcome feedback from our players. Many players share their experiences in Mr Luck reviews and MrLuck Trustpilot ratings, which we monitor closely to continually improve our services. If you have a complaint, we encourage you to contact our support team directly so that we can address it promptly and fairly.

Contact Us

If you have any questions about these Terms and Conditions, our bonuses, or your account, please reach out to us via live chat, available 24/7, or by email at [email protected]. We are here to help you enjoy your time with MrLuck safely and responsibly.